Privacy Policy
At Moka Girls (“we,” “us,” or “our”), accessible via mokagirls.com (the “Website”), we are committed to respecting your privacy and safeguarding your personal data. We recognize the trust you place in us when you engage with our services, and we are dedicated to upholding the highest standards of data protection and transparency in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data privacy laws.
1. Scope of Policy & Data Controller
This Privacy Policy applies to all personal data collected, processed, or stored by Moka Girls through mokagirls.com or any services associated with the Website. Moka Girls acts as the data controller for your personal information when you interact with the Website or access our services. As such, we determine the purposes and means of processing your personal data.
2. Categories of Data Processed
We may collect and process the following categories of personal data depending on your interaction with our Website and services:
2.1. Usage Data
Information about your use of mokagirls.com, including your IP address, browser type and version, session duration, pages viewed, geographic location, time zone setting, and other diagnostic data to monitor and improve our Website’s functionality and performance.
2.2. Account Data
Information you provide when registering an account, including your full name, email address, mailing address, and phone number.
2.3. Profile Data
Details associated with your preferences, demographic information, past purchases, wishlist items, behavior on the Website, and feedback you may provide.
2.4. Communication Data
Records of correspondence between you and Moka Girls, including inquiries, support tickets, service-related messages, and chat transcripts.
2.5. Technical Data
Device and technical configuration information such as device type, operating system, screen resolution, language preferences, and browser settings.
2.6. Transaction Data
Data related to orders and purchases you make, including payment method used, billing details, shipping address, and purchase history.
2.7. Preference Data
Details around your consent for marketing, newsletter subscriptions, product interests, and preference settings for communication.
3. Legal Bases for Processing
We process your data lawfully under the following legal bases:
– Contract: When processing is necessary to perform our obligations under a contract with you, such as delivering products or customer support.
– Consent: Where you have provided specific, informed, and unambiguous consent for processing purposes (such as marketing emails).
– Legitimate Interests: Pursuant to our interests in improving services, preventing fraud, and enhancing the user experience, except where such interests are overridden by your fundamental rights and freedoms.
– Legal Obligations: Where processing is required to comply with applicable legal or regulatory obligations.
4. Your Rights
Under applicable privacy legislation, you may exercise the following rights concerning your personal data:
– Right of Access: Request confirmation as to whether we process your data and, if so, request a copy of your personal information.
– Right to Rectification: Request the correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
– Right to Restrict Processing: Request temporary suspension of processing when you contest the data’s accuracy or the lawfulness of processing.
– Right to Data Portability: Request the transfer of your data in a structured, commonly used, and machine-readable format to another controller.
– Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We may require identity verification in order to fulfill your request.
5. Data Security Measures
We utilize appropriate technical and organizational security measures to protect your personal data, including:
– Data encryption (both in transit and at rest)
– Multi-level access control and authentication protocols
– Firewall protection and intrusion detection systems
– Regular data backups and disaster recovery solutions
– Staff training on information security and privacy policies
However, no system is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. International Transfers
Where personal data is transferred outside the European Economic Area (EEA) or other regions with comprehensive data protection laws, such transfers are conducted in accordance with applicable law and through the implementation of appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Retention periods include:
– Account Data: Retained for as long as your account is active, and for up to 7 years thereafter to comply with legal obligations.
– Usage Data: Typically retained for 14 months unless required for security or auditing purposes.
– Transaction Data: Retained for at least 7 years for financial and compliance records.
– Communication Data: Retained for 24 months from the date of last contact.
After the applicable retention period, your data will be securely deleted or anonymized.
8. Cookie Policy
mokagirls.com uses cookies and similar tracking technologies to enhance your browsing experience. Cookies may be placed by us (first-party) or by third-party partners.
Types of cookies used include:
– Essential Cookies: Necessary to enable the basic functioning of the Website (e.g., login, cart functionality).
– Functional Cookies: Enhance the user experience by remembering preferences and choices.
– Analytics Cookies: Help us analyze web traffic and usage statistics through aggregated data via tools like Google Analytics.
– Performance Cookies: Assist in measuring the performance of marketing campaigns and improving site responsiveness.
9. Cookie Management & Legal Compliance
Under GDPR and CCPA, you have the right to opt in or out of non-essential cookies. Upon visiting mokagirls.com, you will be presented with a cookie consent banner, allowing you to manage your preferences. You may change or withdraw your consent at any time by adjusting the settings through the “Cookie Settings” link on the Website or by modifying your browser preferences.
10. Children’s Data Protection
mokagirls.com is not directed to children under the age of 13. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe a child has provided us with personal information without your consent, please contact us at [email protected]. We will take steps to remove such information promptly.
11. Policy Changes
We may update this Privacy Policy to reflect changes in our practices, legal obligations, or technological developments. All updates will be published on mokagirls.com. While we will endeavor to notify you of significant changes through appropriate means, you are advised to review this Privacy Policy regularly to remain informed.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
Website: https://mokagirls.com
We are committed to protecting your privacy and ensuring your information is handled responsibly. Please reach out to us anytime with questions or concerns about your data rights or our practices.